Customer Experience Expert| coach | Designer | Trainer 


Business acquisition

Managed Acquisition of company that acquired its largest competitor growing company from 300 to over 1000 employees

  • Reduced monthly operating costs by nearly $1M closing sixteen offices in redundant locations in London, NY, IL,TX, MI, CA, KY
  • Saved $100K by uncovering overcharges when canceling 10 London circuits resulting in a $36K buyout verses a $136K buyout.
  • Reduced Xerox contract by $60K after discovering unused units and units kept by competitor
  • Scanned all copies of acquired contracts
  • Entered all vendor contract and license renewal dates into Access database identifying service type or role. 
  • Managed contract lifecycles and renewals