Customer Experience Expert| coach | Designer | Trainer 



Procurement and implementation of ISPs in 28 corporate offices

  • MA, NY, KY, FLA, IL, MI, TX, CA (LA and San Fran), WA
  • Negotiated all terms, contracts and renewals
  • Redundant circuits, mixed copper and fiber with firewall auto-failover and UPS in every office
  • Providers: Cogent, Internap, XO, Level 3, Comcast, Verizon, TW Telecom, ATC, Charter
  • Monitored performance through Sonicwall Console and PathViewCloud/Appneta
  • Reports and performance issues emailed to Network Engineers
  • Documented process